Customer relationship management is critical to the success of any organization. Property Management teams face multiple tenants every day and are responsible for resolution of a myriad of building issues. Explore the keys to developing and communicating a positive work relationship with your management team and building tenants. Identify clues to why people accept or oppose management's directives. Choose the right communication vehicle to convey our best image. Understand the importance of developing a unique personal story.
Paul Petricca has 40 years in sales, consulting, and customer relationship roles in the high tech and real estate industries. His presentations reach a wide audience who seek long-term, mutually beneficial, trust-based relationships in their professional and personal lives. Paul has a BS in Marketing from Illinois State University and an MBA from Loyola University Chicago.